Description
This course explores basic negotiation and problem-solving theory. It gives students the experience to analyze and assess conflict, examine issues of effective data gathering, identify pertinent stakeholders, all in order to strategize and conduct successful negotiations. It provides a general understanding on how to more effectively manage conflict at an interpersonal level before escalating it into a scenario that requires more people to become involved and further drain business resources. Case studies, simulations and role-plays are used to teach bargaining skills that serve to prevent and manage conflicts from becoming destructive. Students also learn how to become more effective negotiators through the use of interest-based tactics and strategies.