Description
SM1231: The Design of Resilient Deals and Lasting Approaches to Conflict Management
Module Overview
In this module, the focus will be on strategies for building deals and managing conflict in ways that stand the test of time. An emphasis is placed on understanding the vital skill of creating value for all parties by exploring means for improving and leveraging empathy and cultural understanding. The student will explore various real-world examples of how to optimize empathy and respect to improve to enhance the workplace environment.
Key themes and outcomes of this module are:
â€Understanding the role of perceptions and bias in negotiation and conflict resolution
â€The student will understand the role of empathy and respect in negotiation and conflict resolution and be able to apply the concepts in a scenario.
â€The student will incorporate an understanding of culture and background in the negotiating process
Primary Skills Mastered with this Module:
1) Leveraging the power