Description
In this skills mastery module, the learner will learn how to make the right process, sequence, and interpersonal choices to support successful negotiating and conflict management, emphasizing the workplace. By reviewing real-world circumstances and applying relevant concepts using scenarios and simulations, participants in this course will understand how to analyze the interests, constraints, alternatives, and perspectives of various parties that will lay the groundwork for successful negotiation and conflict management.
Key themes of this module are:
â€Avoiding costly mistakes in preparing for negotiations
â€Getting the parties right and sequencing those who need to be included in the process;
â€Analyzing and understanding interests, constraints, alternatives, and perspectives and why they matter and overcoming potential barriers to agreements
â€Understanding the perspectives of others and how this awareness can enhance obtaining the best deal possible and improve workplace interp