Description
This course examines negotiation and conflict management strategies and techniques with an aim toward developing practical and immediately applicable skills. Becoming a successful negotiator requires empathy, creativity, and multi-dimensional thinking. Similarly, managing and resolving conflict requires understanding the interests and perspectives of others in order to identify credible paths toward achieving mutual objectives. In this course, learners will acquire the confidence to prepare for a wide range of negotiation settings, and also how to manage and resolve conflict with confidence.